Why the world’s busiest smartconcierge, Ivy, is a woman

“Can we call her Sandy instead?” The first time we heard that question from someone considering Ivy for their hotel, we froze. And a second later, cheerfully refused to change Ivy’s name. Naturally, we are attached to Ivy as the name for our smartconcierge. More importantly though, we are proud of the results driven by the consistent persona and the thinking that led to the … Continue reading Why the world’s busiest smartconcierge, Ivy, is a woman

How digitally advanced are we?

This isn’t pretty. In April 2016, McKinsey Global Institute looked at how digitization has taken hold across various industries in the US economy. They looked at 27 different indicators and grouped them into three categories: organizations’ spend on buying the latest tech assets (computers, servers, software, etc), how these assets are used across the organization, and how employees integrate these tools in their day-to-day tasks. … Continue reading How digitally advanced are we?

Why authenticity is overrated

I’m in the business of helping craft guest experiences in the hospitality industry. Without fail, I draw hoteliers’ and hospitality leaders’ attention when I tell them what I do. Why? For years now, guest experiences have been considered central to a hotel’s success. And within the realm of guest experiences, authenticity has been the lodestar. I’d bet that if our industry leaders are asked to … Continue reading Why authenticity is overrated

Hospitality Upgrade EVS Austin, TX, 2019

Where ideas take flight and inspirations land

A week ago, I was in Austin, Texas. Hospitality Upgrade hosted their annual Executive Vendor Summit for the 15th year in a row.  Since its inception, The Summit has been an invitation only event. This was my first time. And what an honor it was to be asked to attend; not only becauseGo Moment was invited as a hotel technology company on the rise. Friends … Continue reading Where ideas take flight and inspirations land

Mixed Reality, Extended Reality, Virtual Reality, Augumented Reality

Immerse

The worlds of Mixed Reality (MR) and Extended Reality (XR) are moving fast, relative to Virtual Reality (VR) and Augmented Reality (AR). Here’s a quick summary from What really is the difference between AR/MR/VR/XR?: VR is immersing people into a completely virtual environment AR is creating an overlay of virtual content, but can’t interact with the environment MR is a mixed of virtual reality and … Continue reading Immerse

What’s happening at independent hotels

Two days ago, I spoke at the Stay Boutique Live Trifecta event at Los Angeles. Organized by the Boutique & Lifestyle Leaders Association (BLLA), the Trifecta brings together an eclectic mix of boutique/lifestyle hotel owners, representatives, consultants and industry publications. As the CEO of Go Moment, I was honored to have been invited to lead a workshop and to be amidst the discussions. It was … Continue reading What’s happening at independent hotels

Tech automation and humans

Will AI destroy the economy?

In a recent New York Times article (Tech Is Splitting the U.S. Work Force in Two), Eduardo Porter examines the impact of automation on the US labor market. His conclusion? “Robots aren’t taking ALL the jobs. They are leaving the crummy ones for humans. The Luddites, it seem, weren’t entirely wrong.” We’ve read reports (see this and this) before that argued that frontier tech like … Continue reading Will AI destroy the economy?

Year of the pig

How to talk tech

Gong Xi Fa Cai. Happiness and Prosperity. We’re in the year of the pig.   About 1.45 billion (population of China and the Overseas Chinese population) people ring in the lunar new year – sparking, possibly, the largest human migration in the world. Why? People travel home for the reunion dinner. To help with those dicey dinner table conversations, the Singapore Government pulled together translations … Continue reading How to talk tech

Scott Galloway’s Winners and Losers: 2014-2018

Three weeks ago, NYU Stern professor Scott Galloway signed off for the last time on Winners and Losers. Galloway’s weekly series, Winners and Losers, had a brilliant four year run. The series chalked up 50 million views over the years; a fact that Galloway doesn’t exactly shy away from in the final installment. Personally, I’ve been a fan of the sharp, incisive, and sometimes even … Continue reading Scott Galloway’s Winners and Losers: 2014-2018

What can the Google walkout teach us?

Let’s talk about the Google walkout. We know the details. On November 1, 2018, 20,000 workers in Google offices across 50 cities walked out. The move attracted tremendous attention – The New York Times’ Farhad Manjoo called it “a watershed moment”. Kara Swisher hosted all six of the organizers, at once, on her podcast, Recode Decode. Before we go further, know this: Google has backed … Continue reading What can the Google walkout teach us?